Business Continuity Management

Ahlibank and Ahli Islamic is committed to safeguard the interests of its customers, employees and stakeholders in the event of a disaster or significant disruption that may affect its operations and premises. The Bank has developed a Business Continuity Plan and put into practice for both Banking Operations and Technology related procedures, in times of contingency. The plan is designed to facilitate the continuity of the critical business processes in the event of various disaster scenarios and is in line with the guidelines issued by the Central Bank of Oman.

Contacting Us

Our call center is accessible 24 hours and it is our priority to ensure that our call center services are available through an alternate destination as part our Business Continuity strategy. However, if after a significant business disruption you cannot contact us as you usually do at +968 24577177 or + 968 24577001 for BCM Manager, please visit our website for the latest information, updates and advice on alternative options to reach our Branches and ATM/CDM locations.

Business Continuity Risk

The Bank has documented the Business Continuity Management Policy (BCP), which outlines the business continuity process to be followed in a disaster scenario and undertakes comprehensive testing of all its critical systems and processes. The BCP aims to minimize the severity and impact of a disaster while continuing to serve both the business and customers with a lowest achievable detriment in service. The plan considers the following:

• Disaster scenarios and magnitude
• Various steps to mitigate the risk
• Impact on the Bank’s business and operations
• The resources required for resuming the operations at the earliest possible time following the disaster
• Operating processes and available systems at the Disaster Recover (DR) site

Business Continuity Test

During the year, the Bank has carried out a comprehensive BCP test and a volume test on a working day in order to test the resilience of the Bank’s business systems at the DR site. The scope of the test was arrived at based on the Business Impact Analysis (BIA) carried by the Bank and the results of the BCP/ volume tests were submitted to the Board. The Bank has in place a crisis management team and the processes to be followed during a disaster scenario has been detailed out in the BCP documents of the Bank.